Privacy Policy - Pointcoin

Welcome to Pointcoin! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.

1. Information We Collect

We collect information that you provide directly to us when you use our Service, including:

Account information (email address, username, password)
Profile information (name, profile picture, location)
Content you submit (surveys, feedback, comments)
Transaction and payment information

Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log data (IP address, browser type, pages visited, time and date of visits)
Usage information (features used, time spent, interactions with the Service)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Service
Process transactions and send related information
Respond to your comments, questions, and requests
Send you technical notices, updates, and support messages
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Sharing of Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf.
For Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Security of Your Information

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

5. Your Choices

You have the following choices regarding your information:

Account Information: You may update, correct, or delete your account information at any time by logging into your account.
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
Promotional Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails.

6. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

8. Pointcoin Rewards Program Data

As part of our Pointcoin rewards program, we collect and process specific information to enable point earning, tracking, and redemption:

Pointcoin Earning Activities

We collect information about your activities to calculate and credit Pointcoins, including:

Survey Participation: Responses, completion rates, and demographic information provided to survey partners
App Usage Patterns: Time spent, features accessed, and engagement metrics that determine bonus Pointcoins
Purchase Verification: Transaction details when earning Pointcoins through partner purchases
Referral Activities: Information about users you refer and their Pointcoin earning activities

Pointcoin Balance and Transaction History

We maintain detailed records of your Pointcoin activities:

Current Pointcoin balance and earning history
Redemption transactions for gift cards and rewards
Pointcoin expiration dates and forfeiture records
Fraud prevention flags and suspicious activity logs

Third-Party Reward Partners

When redeeming Pointcoins, we share necessary information with our reward partners:

Amazon, Starbucks, Visa, Walmart: Only your email address and gift card denomination for digital delivery
Survey Providers: Demographic and response data to qualify you for higher-paying surveys
Marketing Partners: Aggregated, non-identifiable data for campaign optimization

9. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Account Information: Retained for the duration of your active account and for 90 days after account closure for backup and legal purposes
Pointcoin Transaction History: Retained for 7 years from the date of transaction to comply with financial regulations and tax obligations
Survey Response Data: Retained for 2 years from collection to improve survey matching algorithms
Device Identifiers and Usage Data: Retained for 12 months from collection for security and fraud prevention purposes
Marketing Communications Data: Retained until you opt out or for 2 years from last interaction
Customer Support Records: Retained for 3 years from the date of inquiry

Your Right to Deletion

You have the right to request deletion of your personal information at any time. To request deletion:

Visit our dedicated deletion page at https://pointcoin.co/delete-my-info.html
Provide your email address and/or phone number associated with your Pointcoin account
We will verify your identity and process your request within 48 hours
You will receive a confirmation email once the deletion is complete
Note: Unredeemed Pointcoins will be forfeited upon account deletion

Important Notes: Data deletion is irreversible. Once deleted, your data cannot be recovered and you will need to create a new account if you wish to use Pointcoin again. Some information may be retained for legal or regulatory compliance purposes as required by applicable law.

10. User Rights and Controls

You have specific rights regarding your personal information and Pointcoin rewards data:

Access and Portability Rights

Pointcoin Statement: Request a complete history of Pointcoins earned, redeemed, and expired
Data Export: Download your account data, including survey responses and reward history
Partner Data: Request information about what data has been shared with specific reward partners

Marketing and Communication Controls

Promotional Opt-out: Opt out of targeted reward offers and partner promotions
Survey Matching: Control whether your demographic data is used for survey qualification
Push Notifications: Manage location-based reward alerts and earning opportunities

11. California Consumer Privacy Act (CCPA) Compliance

California residents have additional rights under the CCPA:

Right to Know

You may request details about the personal information we've collected, including:

Categories of personal information collected about you
Categories of sources from which the information is collected
Business or commercial purpose for collecting the information
Categories of third parties with whom we share the information

Right to Opt-Out

Pointcoin does not sell your personal information as defined under CCPA. However, you may opt out of data sharing with marketing partners by contacting us at privacy@pointcoin.co.

12. International Users

For users outside the United States:

GDPR Compliance (European Users)

If you are located in the European Economic Area, you have additional rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data

Cross-Border Data Transfers

Your information may be processed in the United States and other countries where our service providers operate. We implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

13. Contact Us

If you have any questions about this Privacy Policy, your data rights, or our Pointcoin rewards program, please contact us at:

Email: help@pointcoin.co

Privacy Inquiries: privacy@pointcoin.co

Mailing Address: 2712 Cascade Falls Dr, Austin, TX 78738